Terms and Conditions
BOOKING
All bookings are taken through a fully automated booking system online. Full payment is taken by credit card at the end of the booking transaction and email confirmation of your booking will be sent to your email address provided during the booking process. Full payment is regarded as acceptance of the booking conditions.
REFUND POLICY
All programs and merchandise are fully prepaid prior to the Camp Asia Academy program commencement date each Term. Once you have confirmed your weekday, weekend or private lesson by making payment, no cancellations or refunds will be allowed including for late arrival or early departure of a program regardless of whether you have commenced your lessons. In the case of missed sessions, no credits, refunds or make-up sessions will be provided by Camp Asia.
You are allowed to change your program to another season if 10 days notice is given however it is subject to availability. Please see below for more clarification on changing your Camp Asia Academy program.
CHANGING YOUR BOOKING
You may make changes to the Camp Asia Academy program that you wish to attend. Changes can be made online at www.campasia.academy up to 10 days prior to the commencement date of the program. In the event that you wish to change your program to a future date or Academy program, you may do so free of charge, however this is subject to availability. In the event that you wish to change the Academy program your child will attend, additional fees may apply if the cost of the activity you wish to change to is more than the cost of the activity you originally booked.
ACADEMY CLOSURE/SUSPENSION PERIOD
In the event of a medical event or circumstance within or affecting Singapore that is beyond the control of Camp Asia Academy (e.g. Covid-19 Measures) that requires Camp Asia Academy to be closed, modified or suspended by the relevant Singapore authorities, Camp Asia Academy will not be obliged to refund all or any part of the fees for any period of closure. In this situation Camp Asia Academy will make arrangements, where practicable, to resume Camp Asia Academy activities as soon as we are permitted to by the relevant Singapore authorities. If we are unable to resume activities in a manner we think is safe and feasible, or at all, we will issue a credit note to the value of your remaining sessions which will be valid for 1 calendar year.
WEATHER
During our Academy Programs, in the event of inclement weather, alternative areas and activities will be allocated where possible. When lightning is present, Swimming sessions may be affected.
For Swimming: The Camp Asia Academy team on-site will assess any inclement weather conditions. Families will be promptly notified of any cancellations. Please note that sessions will be canceled in the event of lightning for safety reasons.
Please assume all sessions are on unless you have heard from us.
INSURANCE
All children in our care are covered by our Public Liability Insurance but please ensure your child has up-to-date Accident Insurance.
FIRST AID
In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary unless advised to the contrary. During our weekly camps, Saturday and private lessons, essential medication must be handed into Camp Asia Academy staff for safe-keeping. As we take our duty of care very seriously, Camp Asia staff are certified in First Aid and CPR conducted by the American Red Cross and these staff have also undergone training in anaphylaxis management. This includes the use of Epi-Pens and Automated External Defibrillators. Please note that there will be no nurse on-site on Saturdays and after 6.30 pm during the weekdays, however, our support staff and coaches on duty are certified in First Aid and CPR.
AVAILABLE DATES AND ACTIVITIES
All the information in our literature was correct at time of print. Changes may occur and Camp Asia Academy will endeavor to inform parents as quickly as possible. Activity programs are subject to change in the event of unsuitable weather or other circumstances (e.g. facility availability) beyond our control.
PHOTOGRAPHY
Please be aware that we occasionally take photographs of children in our program for our promotional material. Please advise Camp Asia Academy staff when you book if you have any objections.
DATA PROTECTION
You consent to Camp Asia Academy and its affiliates collecting, using, retaining, and disclosing personal data, for the purposes of safeguarding and promoting the welfare of your child, and where necessary, for the legitimate interests of Camp Asia Academy and its affiliates and ensuring that all relevant legal obligations of Camp Asia Academy and its affiliates are complied with. You give your consent to such collection, use, processing, and disclosure provided that at all times any collection, use, processing, or disclosure of personal data is done lawfully and fairly in accordance with the Personal Data Protection Act (Act No. 26 of 2012). You also consent to Camp Asia Academy and its affiliates issuing promotional materials to your email address or other personal contact details that you have provided to Camp Asia Academy and its affiliates for marketing purposes.
CHILD PROTECTION
Camp Asia Academy is committed to safeguarding and promoting the welfare of children and young people. Camp Asia Academy is an equal opportunities employer and welcomes all children regardless of their gender, ability, race or religion. Each child attending our program is of equal value and is entitled to equal access of opportunity. We operate a zero-tolerance policy to discrimination or bullying of any kind. Camp Asia Academy has legal obligations in relation to Child Protection. As a caring organization, any suggestion of child abuse or neglect will be investigated.
SPECIAL NEEDS
It is our policy not to exclude any child due to special needs, wherever possible. The needs of each child vary, so decisions are made on a case-by-case basis, depending on the level of support each individual child requires to enable them to fully participate in and enjoy activities at Camp Asia Academy. We request that parents of children with special needs contact our Head Office to discuss how we can best accommodate their child, and consider whether any special arrangements need to be made.
CHILD EXCLUSION
On rare occasions, a child proves incompatible with the general well-being of our program e.g. bullying, disruptive or aggressive behavior, and special needs not previously disclosed to management. We reserve the right to exclude such children. No refund will be made for any remaining days booked, and any costs associated with the exclusion, including transport home, will be the parent’s responsibility.
PARENT FEEDBACK
We aim to provide the best possible care for all children, at all times. Please tell other parents if you are happy with your experience! If you have concerns or suggestions, please tell us. We value your feedback and use it to develop and improve our services. Concerns should be raised initially with your child’s teacher for more serious issues who will inform the Camp Asia Academy Manager and will attempt to resolve the issue to your satisfaction.